Change of Mind
We will consider returns for Change of Mind on a case by case basis. If agreed, we can issue a credit note, exchange or refund. Such items may incur a 10% restocking fee. Please contact us firstname.lastname@example.org or 09 360 8986 to discuss.
Sale Items are final and not returnable, as noted.
Items agreed by The Ivy House for a refund or exchange must be returned unused in their original condition and, where applicable, in their original packaging immediately. We cannot accept used or damaged items, unless agreed faulty.
Cost of returning the goods to us will need to be paid by the purchaser and we suggest you use a registered courier service to ensure items reach us safely. Please note however that should you wish to do this the return shipping costs for a rug can be quite high.
Returns are to The Ivy House 347 Parnell Road, Parnell, Auckland 1052.
We will need to check the item to ensure it has been returned in original condition. If not, we will not be able to accept the item and will return to you.